WIDELEC.ONLINE ONLINE STORE TERMS AND CONDITIONS

I. GENERAL PROVISIONS

1. The online store, operating at widelec.online, is operated by: widelec.online, based in Krynica Zdrój.
2. Contact with the Seller is via:
   • Email: info@widelec.online
   • Telephone: 795909518
3. The Terms and Conditions are available free of charge on the Store's website in a form that allows for downloading, saving, and printing.
4. The Customer is obligated to comply with all provisions of the Terms and Conditions. Sales are based on the version of the Terms and Conditions in effect at the time of order placement.

II. DEFINITIONS

1. Business days – days from Monday to Friday, excluding public holidays.
2. Consumer – a natural person making a purchase not directly related to their business or professional activity. Entrepreneur with Consumer Rights – a natural person conducting business activity, making a purchase directly related to their business activity, when the content of the contract indicates that this person is not of a professional nature.
3. Order – a declaration of intent submitted by the Customer via the Order Form, aimed at concluding a Sales Agreement.
4. Pick-up Point – a stationary point of sale located at the address indicated by the customer via the website.

III. PROVIDING SERVICES ELECTRONICALLY

1. The Seller provides electronic services in the following areas:
   • Enabling the placement of Orders with or without registration.
   • Maintaining a Customer Account.
   • Newsletter.
2. Technical requirements: a device with internet access, a web browser (e.g., Chrome, Firefox), an active email address, and cookies and JavaScript enabled.

IV. ORDERING PROCEDURE

1. The Customer completes the order by adding Products to the virtual shopping cart.
2. During the ordering process, the Customer provides the data necessary to fulfill the contract: first name, last name, email address, and phone number.
3. Products sold by weight: For products sold by weight (e.g., cheese, cold cuts), the price listed in the Store is an approximate price per unit of weight (e.g., 1 kg) or an estimated portion weight. The final price will be determined after weighing the product, of which the Customer will be informed prior to collection. The difference in weight cannot exceed +/- 10% of the declared weight.
4. The sales contract is concluded upon receipt by the Customer of an email confirming acceptance of the order by the Seller.

V. PRICES AND PAYMENT

1. All prices are gross prices (include VAT).
2. The Customer can choose from the following payment methods:
   • Payment upon delivery: cash or card at the Collection Point.
3. The Seller issues a receipt or, at the Customer's request, a VAT invoice (the Tax Identification Number must be provided when placing the order).

VI. PROCESSING AND PERSONAL COLLECTION ONLY

1. The store sells only by personal collection. Courier shipping is not available.
2. Pickup Readiness:
   • Orders placed by the time indicated by the customer are usually ready for collection the same business day.
   • The customer is informed of the readiness by email or text message.
3. Pickup Deadline: The customer is obligated to collect the goods within [E.G., 24-48] hours of receiving the notification.
4. Failure to Collect Goods: If products with a short expiration date are not collected by the designated time, the Seller has the right to withdraw from the contract due to the customer's fault. In the case of prepaid products that have deteriorated due to non-collection, the refund may be reduced by the cost of the disposed products.

VII. RIGHT OF WITHDRAWAL (RETURNS)

1. The consumer has the right to withdraw from the contract within 14 days without giving any reason, subject to paragraph 2.
2. Exclusions (Article 38 of the Consumer Rights Act): The right of withdrawal does not apply to:
   • Products that spoil quickly or have a short shelf life (e.g., fresh meat, dairy products, vegetables, fruit, bread).
   • Products delivered in sealed packaging that cannot be returned after opening for health or hygiene reasons.
   • Goods that, due to their nature, are inseparably mixed with other items after delivery.
3. In the case of durable products (e.g., bulk products in factory packaging, preserves in jars), the consumer may return the goods in person at the Collection Point or return them at their own expense.

VIII. COMPLAINTS (WARRANTY AND NON-CONFORMITY OF GOODS WITH THE CONTRACT)

1. The Seller is liable for physical defects or non-conformity of goods with the contract under the terms set out in the Civil Code and the Consumer Rights Act.
2. Complaints can be submitted:
   • In person at the Pick-up Point during inspection of the goods (recommended for food).
   • By email to the address provided on the customer's profile.
3. When submitting a complaint, please provide a description of the defect and (in the case of food) the batch number or expiration date.
4. The Seller will respond to the complaint within 14 days. In the case of perishable products, a decision is made immediately.

IX. OUT-OF-COURT DISPUTE RESOLUTION METHODS

1. A consumer customer has the option of using out-of-court complaint and redress procedures, including:
   • Applying to a permanent consumer arbitration court.
   • Contacting a municipal (district) consumer ombudsman.
   • Using the ODR (Online Dispute Resolution) platform available at: http://ec.europa.eu/consumers/odr.

X. PERSONAL DATA PROTECTION

1. The Seller is the controller of personal data.
2. Detailed data processing principles, including the purposes and rights of Customers, are described in the Privacy Policy.

XI. FINAL PROVISIONS

1. The Seller reserves the right to amend these Terms and Conditions for important reasons (changes in legal provisions, changes in payment methods).
2. In matters not regulated herein, the provisions of Polish law, in particular the Civil Code and the Consumer Rights Act, shall apply.
3. Date of entry into force of these Terms and Conditions: January 1, 2026.